Unlocking Opportunities with UK Home Movers: A Strategic Approach for Businesses
The UK home mover market presents a golden opportunity for businesses to retain existing customers, acquire new ones, and mitigate bad debt. With a strategic approach, organisations can target home movers both before and after their move, ensuring they meet the unique needs of this dynamic customer segment.
The Size of the Home Mover Market
Over the past five years, the UK home mover market has seen significant activity. In 2023, there were nearly 1.25 million households progressing through the home mover journey. This trend is now increasing in 2024 and indicates a robust and active market, ripe for targeted marketing efforts.
Spending Patterns of Home Movers
Many goods and services are purchased by home movers only at the time they are moving home, and it may be several years before they are in the market again. Energy, broadband, insurance. DIY, white goods, furniture and home furnishings being just a few examples of products and services home movers review before, during and just after their move.
UK home movers spend approximately £9 billion * on move-related goods and services in the first year after their move. This includes expenses such as legal fees, moving services, and new household items. Additionally, they spend around £7 billion* on home improvements during the same period.
This substantial expenditure highlights the potential for businesses to tap into this market by offering relevant incentives for the key products and services at a time when home movers need them the most.
* Source – Royal Mail
Home Mover Data Opportunities
Accurate and comprehensive home mover data provides many opportunities for businesses, including:
- Preventing Bad Debt
Targeting home movers can also help in mitigating bad debt. Knowing your customer is on the move enables an organisation to ensure payments for services taken are paid in full before the customers moves on. It will also be the ideal time to capture their new contact data, ensuring your customer data is up to date and accurate.
- Pre-mover Opportunities
Many home movers plan ahead of moving into their new home, presenting opportunities for businesses offering Home Insurance, Broadband, DIY and Home Furnishings.
- Opportunities in the 12 Months Following a Move
The 12 months following a move present significant opportunities for many businesses. This is time when households will be making significant changes to their home and contents such as flooring, windows and doors, furniture, bedding, appliances, kitchens and bathrooms.
- Renewal Opportunities
Home insurance, broadband and energy are just a few of the many examples where the anniversary of a move can be used to offer households an improved deal once their current offer expires, increasing the likelihood of a customer acquisition and retention.
Timing is All Important
Unlocking opportunities in the home mover market is all about the timing. An offer received too far ahead of a moving date will fail to grab the attention of the home mover. Likewise, once the home mover has already made a purchase they will no longer be in the market.
It is therefore extremely important that the home mover data source is updated regularly, with changes in the status of the property updated at least weekly, from the initial listing to eventual move.
Knowledge of when home movers are most likely to purchase goods and services and how to use the home mover trigger to the greatest effect are just as important. A good home mover data provider will be more than happy to work with their clients to achieve a successful outcome.
Our Home Mover Experience
We’ve been involved in the home mover data market for over 20 years and have worked with organisations in almost every sector where the home mover trigger presents opportunities.
Our home mover services include Mover Alerts, a unique data source, updated weekly and perfect for organisations looking to tap into this lucrative market.
We have also just launched our new and unique Moooove home mover marketing programme, presenting an opportunities for businesses to put their offer in front of 50,000 to 100,000 homeowner movers every month, for a total cost of no more than 20p per mailing pack.
Conclusion
The UK home mover market offers a wealth of opportunities for businesses including prevention of bad debt, retention and acquisition. By understanding the spending patterns and needs of home movers, organisations can develop targeted strategies to engage this valuable customer segment. Whether it’s before or after the move, businesses that cater to the unique needs of home movers are likely to see significant returns on their investment.
by Martin Jaggard – Director at The Ark